Terms and Conditions.

01Seller and introduction

These terms govern purchases of goods through the online shop at topcarne.eu. Where the buyer is a consumer, the relationship is also governed by Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection. Provisions intended for consumers do not apply to businesses.

You can reach us by email at info@topcarne.eu or through the contact form.

02Ordering and conclusion of the contract

The goods in the shop are the seller's offer at the price valid at the time of ordering. You place an order in the cart: choose the goods, payment and delivery method, and fill in your details. You can review and correct everything before sending it.

By sending the order ("Complete Order") you make a binding proposal to conclude a purchase contract. The contract is concluded when the order confirmation reaches your email.

The contract is concluded in Czech. The seller archives it electronically; it is not accessible to third parties. The cost of distance communication (internet, phone) is borne by the buyer.

The seller may cancel an order if the goods cannot be supplied, if an obviously wrong price was shown, or if an order paid by card is not paid within 24 hours. We will tell you without delay and refund any payment.

03Price and payment

All prices are in Czech crowns including VAT. The delivery price is shown in the cart before you send the order; above the order value shown in the cart, delivery is free.

• Card online — through the Stripe payment gateway right after ordering. You enter card details directly with Stripe; the seller never sees them.
• Cash on delivery — pay in cash or by card when you collect the parcel.

We charge no fee for any payment method.

A discount code can be applied in the cart, one per order, under the conditions stated with the code (e.g. a minimum order value). Discounts cannot be combined or exchanged for cash.

The seller is a VAT payer. The order confirmation contains the price breakdown including VAT; we will email you a tax document on request.

04Shipping and delivery

• Zásilkovna (Packeta) — to the pick-up point or Z-BOX you choose.
• Delivery to an address — by carrier to the address in the order.

We usually dispatch within 3–5 working days of payment (for cash on delivery, of order confirmation). Delivery time after that depends on the carrier. We email you when the parcel ships, with its tracking number when available.

We deliver to the countries offered in the cart. The risk of damage passes to the buyer when the parcel is taken over.

Please check the packaging when you collect it. If it is damaged, record the damage with the carrier or refuse the parcel, and let us know.

05Withdrawal from the contract (returns)

As a consumer you may withdraw from the contract without giving a reason within 14 days of taking over the goods (for an order in several parcels, from taking over the last one).

Exception: under Section 1837(g) of the Civil Code, you cannot withdraw for goods in sealed packaging that you have opened after delivery and that cannot be returned for hygiene reasons. An opened pack of jerky therefore cannot be returned; an unopened one can.

Simply email us at info@topcarne.eu or write to our registered address. You may use the model form, but you do not have to. You meet the deadline if you send the withdrawal before it expires.

Return the goods to our registered address within 14 days of withdrawing; you bear the cost of the return. Please do not send them cash on delivery.

We refund the money, including the cheapest delivery option offered, within 14 days of your withdrawal, by the same method you paid (for cash on delivery, by bank transfer to an account you give us). We may wait until we receive the goods or you prove you have sent them. You are liable for any loss in value caused by handling the goods beyond what is needed to examine them.

06Complaints (defective goods)

The seller is responsible for the goods being free of defects when you take them over — in particular that they match their description, are safe to eat and are within their best-before date.

You can report a defect that appears within two years of taking over the goods; for food with a best-before date, no later than that date. Please report it without undue delay once you notice it.

• Write to info@topcarne.eu with your order number, a description of the defect and ideally a photo (goods, packaging, best-before date).
• We confirm receipt by email and resolve the complaint within 30 days at the latest, unless we agree on a longer period.
• If the complaint is justified we send you new goods, or — where that is not possible or we so agree — refund the money or give a fair discount. The seller bears the costs of a justified complaint.

A normal change in the look or texture of dried meat is not a defect, nor is damage caused by improper storage after delivery.

07Out-of-court dispute resolution and supervision

If we cannot settle a dispute by agreement, you as a consumer may apply for out-of-court resolution to the Czech Trade Inspection Authority (ČOI), Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Praha 2, adr.coi.cz.

Compliance is supervised by the Czech Trade Inspection Authority (coi.cz), for food by the Czech Agriculture and Food Inspection Authority (szpi.gov.cz), and for personal data by the Office for Personal Data Protection (uoou.gov.cz).

08Final provisions

Matters not covered by these terms are governed by Czech law. How we process personal data is described in the Privacy Policy.

The seller may change these terms; a contract already concluded is always governed by the version valid when the order was placed. These terms are effective from 28 September 2026.

09Model withdrawal form

Fill it in and send it only if you wish to withdraw from the contract. The button below copies the text for an email.