Contact

Get in touch.

A question about an order or a flavor, or want to work with us? We are a small team and reply personally — usually within 24 hours.

We usually reply within 24 hours
Emailinfo@topcarne.euFor everything — orders, questions, partnerships.Write an email
Instagram@topcarne.euNews, new flavors and behind the scenes.Follow
Where is my order?See your parcel's status right away, no waiting for a reply.Track order
Write to us

What is it about?

Add your order number — it is in the confirmation email.

By sending, you agree we process your details to answer you, as described in our privacy policy.

FAQ

We may already have the answer

When will my order arrive?

We usually dispatch within 3–5 working days of payment (for cash on delivery, of confirmation). You get an email with the tracking number when it ships. See the current status on the order tracking page.

How can I pay?

By card online through Stripe, or cash on delivery. Neither has a fee.

Can I return goods?

Yes — unopened packs within 14 days of delivery, no reason needed. Just write to us. Details in the terms and conditions.

Something is wrong with my order.

We are sorry. Send us your order number and a photo — we will sort it out as soon as we can, within 30 days at the latest. See Complaints.

Do you sell to shops?

Yes. Terms for stores, convenience shops and other partners are on the For partners page.